Frequently Asked Questions

What is a brick mosaic?

A brick mosaic is a unique form of decorative art created by assembling tiny building bricks on a modular baseplate grid. Each brick acts as an individual "pixel," where color and precise placement combine to craft vivid patterns and stunning portraits.

From minimalist designs to large-scale gallery pieces, Brick Now mosaics offer diverse styles to fit any aesthetic. The final detail depends on the size and color range of your chosen kit, allowing you to create custom art that perfectly complements your space.
Can I assemble the brick mosaic on my own?

Absolutely! Every Brick Now kit is designed for a rewarding DIY experience. Our beginner-friendly instructions work just like a "brick version of paint-by-numbers." Simply match the bricks to the numbered guide sheet and follow the clear markings to bring your masterpiece to life step-by-step. It’s a wonderful activity for solo relaxation or a fun bonding project with friends and family.
How does the custom design process work?

It’s incredibly simple:

  1. Launch the Brick Now Creator and upload your favorite photo.
  2. Use our intuitive tools to crop, zoom, and adjust brightness or color contrast.
  3. View a real-time live preview of your mosaic at every step. Once you are satisfied with the design, simply add it to your cart and complete your order.
Will the final product look exactly like the online preview?

Your finished mosaic will closely match the on-screen preview. However, please note that minor color variations may occur due to digital display settings (brightness, resolution, and RGB calibration) versus the physical pigments of the plastic bricks. The "pixelated" nature of brick art means fine details will be artistically simplified.
How do I connect multiple baseplates?

Our Brick Now baseplates feature a patented interlocking design. They lock together firmly in seconds-no glue, tape, or extra tools required. This creates a seamless, gap-free surface that remains sturdy even for large-scale installations. The modular system allows for unlimited expansion to any size you desire.
Do I need to buy a separate frame?

No! Every Brick Now kit includes a matching professional frame for free. Our frames feature an integrated auto-coupling design that fits perfectly with our baseplates. With built-in hidden mounts and "invisible" nails, you can hang your art quickly without drilling or damaging your walls.
Will my order arrive in one package?

Most orders are consolidated into a single package for your convenience. However, oversized items or separate inventory stock may occasionally require split shipping. If your order is split, we will provide separate tracking numbers for every package.
Do you ship to my country?

Yes, we offer worldwide shipping to most countries. If there are rare delivery restrictions for your specific location, our team will contact you immediately after your order is placed. Please note that any local customs duties or import taxes are the responsibility of the customer.
How can I pay for my order?

We support a wide range of secure payment methods, including PayPal, Visa, Mastercard, and major credit cards. All products are priced in USD. For international orders, your bank or payment provider will automatically handle the currency conversion at the current exchange rate during checkout.
How can I track my order?

Once shipped, you will receive a confirmation email with your official tracking number.

  • Note: Tracking updates usually take 2-5 business days to sync with the carrier’s system. If the link doesn't show data immediately, please check back shortly or contact our support team for assistance.
What if items are missing from my order?

We strive for perfection, but if an item is missing, we’ve got you covered. We provide free replacement parts for any verified missing components.

  • Requirement: Please submit your claim with photo evidence within 14 days of delivery.
  • Process: Contact us at hello@brick.now, and we will arrange expedited shipping for the missing pieces.
What is your Returns & Exchange policy?

Because each Brick Now mosaic is a custom-made, personalized artwork, we follow a strict after-sales policy:

  • Pre-Shipping: Free modifications or cancellations are allowed before the order enters the production or packing stage.
  • Post-Shipping: All custom sales are final. We do not accept returns for change of mind, user upload errors (low resolution), or assembly mistakes.
  • Our Guarantee: If your order arrives damaged or has manufacturing defects, we will provide replacement parts at no cost to you. Please contact hello@brick.now with your order number and photos of the issue.